Orders and Products Availability

KOONHOR products available for purchase online are subject to availability and confirmation of the order price. From time to time, availability messages may be inaccurate. In the event that KOONHOR is unable to fulfill your order, you will be notified shortly by phone or email and your order cancelled. As necessary, KOONHOR reserves the right to limit the quantity of products supplied, supply only part of an order, or to divide orders.

KOONHOR reserves the right to contact you for further information, and in the case of large orders KOONHOR reserves the right to request a written/faxed/emailed confirmation of your order. To that end, it is important to ensure your contact information is correct at the time of placing the order. 

If you wish to cancel or modify your order or make changes to your delivery address, please email to customercare@koonhor.com within 24 hours and no later. KOONHOR will make every effort to accommodate your request. However, once a product has left KOONHOR’s premises for shipping, the purchase cannot be cancelled or modified. If you have problems with your order online, please email to customercare@koonhor.com and the order can be issued via phone or email.