Returns and Exchanges

Return Policy
KOONHOR values customer satisfaction. Returns will be accepted on following conditions:
• All returns must be purchased from KOONHOR.COM. KOONHOR does not process returns of any item purchased at other retail locations or websites other than KOONHOR.COM.
• Only items purchased at full retail price are eligible for a refund. All promotional, sale and discounted items are non-refundable and may not be returned.
• All returned items must be in its original condition with all tags and packaging intact. Items that show signs of being used, washed, damaged or altered in any way are not eligible for return.
• All requests for return must be raised within 10 days from invoice date.
• The return must reach KOONHOR’s Singapore office within 30 days from invoice date.
• Returns must be shipped from the same country purchased from.
• Items purchased from one order must be returned in the same shipment.
• Items damaged during return shipment due to negligent packing will not be accepted.
• Return shipping charges are borne by the customer.
• KOONHOR will not be liable for refunding the price of items that have not been received by KOONHOR as a consequence of loss, theft or damage not attributable to KOONHOR.
• KOONHOR reserves the right to inspect the items returned and to refuse returns that do not meet the requirements specified above at KOONHOR’s sole discretion. In such instances, KOONHOR will return you the items at your cost.
• Only the cost of the item is refundable. Duties, taxes, shipping and handling charges are not refundable.
• A full refund, excluding the original shipping costs, will be issued to the same means of payment used for the purchase for properly returned items.

To return items to KOONHOR, follow the procedure described below:

  1. Email with your order number, items you wish to return and brief explanation for return within 10 days of receiving your purchase. You will receive a return authorization number in response.
  2. Pack items in its original packaging and shipping box securely just as you received it, with the return authorization number written on the outside of the shipping box.
  3. Complete 4 copies of the Returns Proforma Invoice that came with your parcel and hand it to the courier.
  4. Return the products with a reliable courier service of your choice (such as DHL, FedEx or UPS) to the following address:

    Customer Service - Ecommerce
    1 Pemimpin Drive
    One Pemimpin 05-06
    Singapore 576151
  5. KOONHOR recommends that you insure the whole value of the product being returned, and obtain and carefully preserve the shipping receipt and tracking number.
  6. Once your return has been processed, you will receive a confirmation email from KOONHOR.

Unfortunately, KOONHOR is unable to accommodate exchanges at this time. If you wish to reorder an item, follow the above procedure for return and place a separate order for the new item.

All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact immediately.